Service Ticket Solutions
Our Core Services
Michigan Metro Detroit Area Service Tickets
Service Ticket Solutions Process
If you encounter a problem with your network data cabling or something technology related the best way to find a solution is to submit a service ticket. In a service ticket, the problem should be traced; the process and the communication over a help desk will be
documented. After providing a service ticket, and our help desk determines that technician should be dispatched, the service ticket will be placed on our calendar schedule for our most experienced troubleshooters. At this point your situation will be assessed and a plan for resolution will be made and executed as quickly as possible.
Organization
When you have any trouble with anything, especially if it’s directly affecting your business, your first reaction may be to panic due to the perceived time and effort that you are now inconvenienced with. The best thing to do first is to call for some reliable local help. This allows you to make an informed decision on the best solution in an organized manner and someone will reach out to help!
Prioritize
Service ticket providers at Our Cable Guy allow the professionals to easily categorize and prioritize the issues allowing them to better sequence which issues to work on. When a problem is processed into a service ticket, the main issue is processed and a resolution is created accordingly.
Keep Records
Not only do service ticket providers solve your problem timely and efficiently, they will also keep detailed records of your issue to make sure that you get updates on your issue and a report is made to itemized the work done and how the issue was solved from the moment that the service ticket makes it to our team.
Speed
With all things mentioned above, we still acknowledge that the most important part of a great experience with service tickets is speed.
When you get help through a service ticket
- A resolution is provided through a process and in an organized manner. A help desk organizes information, streamlines workflows, and eliminates manual processes. And for this reason, it will not compromise your business’ productivity.
- And the best thing about getting local help through service ticket providers is not just saving your time but also saving your money.
- How? The resolution provided is not a trial and error. I.T professionals will track your problem, document the process, and document the communication. Your issue will be analyzed, categorized, and resolved without going on repetition. Any package is a deal. And asking for resolution from a service ticket is a package deal.
Understanding Our Offered Service Ticket Solutions
Our Cable Guy Network Cabling team offers service ticket solutions to both residential and business properties. We strive to provide every single of our Network Cabling services under our service ticket solutions.
Even though each project and task may be require a personalized touch, here are some things to know that tend to stay the same from job to job:
- The minimum amount charged is 3 hours at the labor cost + 1 hour added that covers travel
- Unless noted otherwise, the labor charges are per technician
- Upon job completion, you will be provided with a billing invoice within 1-2 business days, along with a signed copy of your service ticket paperwork
Make an informed and planned resolution to your issue. One consultation with us can save your business time, energy, and money.
To view our full list of services provided, please visit our Services page, click here to contact us or give us a call at 248-XXX-XXXX. For larger projects, a full proposal of work, an itemized plan and a site assessment is required prior to a finalized proposal.
At this point we’ve provided you with a full scope on the use of service tickets and how they can benefit you in fixing any technology problem. Now that technology has become a staple in every part of our life, personal, business or otherwise, even a small technical issue can create a big setback. Creating a service ticket has huge advantages as you don’t have to try to fix the problem yourself and you get the peace of mind that a professional is actively working to resolve your issue.
Call the best local service ticket provider in the Michigan area on 248-XXX-XXXX
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